Billing Questions? We’re Here To Help
We know how complicated hospitals bills can be and we’re here to help you navigate through the entire process. If you have questions about your statement or a notice from your carrier, we encourage you to contact our Customer Service Department at 203.576.5384. You can also check our FAQ here.
Office hours are 10:00 AM to 5:00 PM, Monday through Friday. Our representatives look forward to assisting you in any way we can.
With MyChart PLUS you can communicate with your doctor, manage your appointments, access your test results, request prescription refills. With pay.hartfordhealthcare.org you can pay your hospital bill online.
When You Call
Your privacy is important! For your protection when you contact our Customer Service Department at 203.576.5384 you will asked to identify yourself by providing personal identifiable information. In addition, if someone is calling on your behalf, you will need to give up permission to discuss your bill with him/her.
If You Receive a Statement
We have made every effort to make our statements patient-friendly. However, you still may have questions. Please remember it always helps to have your Encounter Number available when you call. The Encounter Number is located under the Account Summary Section halfway down the left-hand side of your statement.
Hospital Pricing
Click here for the pricing of our hospital services >>
Itemization of Charges
If you wish to obtain a complete itemization of your hospital charges, you may do so by calling our Customer Service Department at 203.576.5384. Please have your account number available so that we may expedite your request.
Office hours are 10:00 AM to 5:00 PM, Monday through Friday. Our representatives look forward to assisting you in any way they can.
Payment Options
St. Vincent’s Heath Services takes all major credit cards including MasterCard, VISA, American Express and DISCOVER. A Customer Service Representative can also assist you in setting up a mutually agreeable, interest free payment plan.
Billing and Collection Policy
Download our Billing and Collection Policy:
Amount Generally Billed
Download our Amount Generally Billed in select languages: